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Service Level Agreement As a major user, NMBS/SNCB itself places very high demands on the B-Telecom network. The guarantees that the railways are able to obtain are also available for you! B-Telecom offers your iron-clad guarantees via our Service Level Agreements.
- Guaranteed repair time and network availability
- Fast availability of new links
- Rapid, automatic switching in the event of breakdowns
- 24-hour continuity and security of the network guaranteed by our many specialised intervention teams. These teams are available to solve any problems related with transmission or data links.
Service Management = constant service quality
- Enhancement programmes
- Contact between you and the service organisation
- Guidance through new services in the operating environment
- Management of Service Level Agreements
- Quality of operating information
- Support and after-care for major operational events and projects.
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